CASURECO IV - Data Privacy

DATA PRIVACY POLICY

Updated: April 4, 2024

CASURECO IV is committed to respect and protect the right to privacy of its data subject in accordance with Republic Act No. 10173 (the Data Privacy Act of 2012 or DPA), its Implementing Rules and Regulations (IRR) and other applicable laws of the Republic of the Philippines governing privacy of individual personal information and of communication.

OUR DATA SUBJECT

Member-Consumer-Owners (MCOs) and their beneficiaries, where applicable
Tie-Up Partners and Corporate Partners' and Remittance Sub-Agents' Individual Stockholders, Directors, Senior Officers, Beneficial Owners and other Stakeholders, who are natural persons and their customers;
Suppliers and/or their authorized representatives
Job Applicants

WHAT WE COLLECT AND PROCESS

Depending on our relationship and/or the products or services availed or will be availed from us, we collect and process Personal Information (any information from which the identity of an individual is apparent of can be reasonably and directly ascertained, or when put together with other information would directly and certainly identify an individual) but not limited to the following:

Name(First Name, Middle Name, Last Name)
Gender
Address
Membership Account Number & (Pole No./Nearest Landmark/Nature of complaints/Comments) for complaints
Power bill payment reference No./receipt No. for enrolling CASURECO IV consumer accounts
Mobile number
E-mail
Password

WHY WE COLLECT AND PROCESS

To establish, identify and confirm or verify the identity that you represented as CASURECO IV Member-Consumer-Owner (MCO)
To process your transaction/s for or application/s of a service.
To assist you of your inquiries, concerns or even complaints.
To comply with any legal and regulatory obligations as mandated by the regulatory bodies.

We also collect your information

To understand your need better and to protect your interest and your transaction.
To make sure that the data we hold about you is correct and up-to-date.
To assist you of your inquiries, concerns or even complaints.
To inform you about our new services or programs beneficial to youas our stakeholder or from people acting on your behalf/or duly authorized representative

HOW WE COLLECT AND PROCESS

We require you to fill up forms or obtain your information in any electronic means and request submission of your identification document to avail of our products and services and other applications (service connection, senior citizen’s discount, lifeline rate discount, etc.). If you contact us via telephone or customer service hotlines or via websites or thru social media sites to request information about our products and service. CASURECO IV collects personal data only for predefined and lawful purposes.

HOW WE USE, STORE, RETAIN AND DISPOSE

CASURECO IV uses your personal data to process your transaction and to maintain and manage your records with us. When we contact/send you communication about the transaction or services you availed of. When we use your information to comply with our legal obligations with regulatory or law enforcement bodies. We store, maintain and retain your personal data in a secured and safe place for a period of five (5) years from your last transaction and contact with us, and for as long as required by relevant laws and regulations. We may keep your information longer than indicated if deemed necessary for legal, regulatory, or technical reasons. We may also keep it for research or statistical purposes. If we do so for these reasons, we make sure that your privacy is protected and only use it for such specified purposes. CASURECO IV is committed to taking good care of your personal data with stringent security measures in place. We dispose of it/them in a secure manner through shredding, burning and/or anonymization and deletion of data where applicable, and after clearance from proper department of CASURECO IV.

WHO WE SHARE YOUR PERSONAL DATA WITH

CASURECO IV discloses or shares your personal data, as required by law, rules or legal arrangements, to our affiliated companies, remittance and business tie-up/partners that support the operation of the business when required to do so under the data sharing or outsourcing agreement, financial and legal consultants, and as directed/required by law through legal processes.

KNOW ABOUT YOUR RIGHTS

Right to be informed. To be informed as to reason of collecting, processing, use and storing of your personal data.
Right to object on how your information was used. To object to the use of your information for legitimate interests including automated processing or profiling. However, doing so may disallow CASURECO IV to provide you with the service requested, or with the appropriate advice needed. Except that processing of data pursuant to a subpoena, when necessary or desirable in the context of an employer-employee relationship, or as a result of legal obligation, where consent of customer is not necessary.
Right to access your information. To ask CASURECO IV for a copy of any information we hold of you. This is called a Data Subject Access Request (DSAR). This will also help CASURECO IV to ensure and maintain the accuracy of the information collected and being used.
Right to rectification. To ask CASURECO IV to correct your information held by it that you feel inaccurate or incomplete or both. CASURECO IV will immediately and accordingly act on it unless it finds the request unreasonable.
Right to data portability. To obtain and reuse your personal data for your own purposes across different services. It allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability.
Right to Erasure or Blocking. To suspend, withdraw or order the blocking, removal or destruction of your personal data. You can exercise this right upon discovery and substantial proof that your personal data is incomplete, outdated, false, or unlawfully obtained or used; or where the right to use retention of what is otherwise proper, true and correct, has already ceased/expired.
Right tobe indemnified for any damages sustained due to such inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of, personal data.
Right to complain. You may seek assistance from any of CASURECO IVpersonnel, consumer welfare desk/hotline, or through the contact information provided herein. Please note that our opinion pertaining to your request may differ for any legal, regulatory or technical issues.

LIMITATION OF RIGHTS

The preceding rights in relation to processing of your personal data shall not apply if such is being used for the purpose of scientific/statistical research, or investigations in relation to criminal, administrative or tax liabilities that you are involved with and provided that CASURECO IV only processes the same when it is deemed necessary to the maximum extent, to achieve the purpose of research and or investigation.

CONFIDENTIALITY AND SECURITY

CASURECO IV implements reasonable and appropriate organizational, physical and technical security measures, to maintain the availability, integrity and confidentiality, and for the protection of personal data collected, processed and stored against any accidental or unlawful destruction, alteration, disclosure and processing.
CASURECO IV makes sure that only authorized personnel shall have access on your personal data: that there is proper orientation and training program for employees, agents or representatives, regarding privacy and security policies and as regards the extent of their obligations thereunder.

CONTACT US

For concerns on our services:
Hotline Numbers: GLOBE +63 929 130 4019
SMART +63956 812 0059
Email us: cs4ec77@yahoo.com
For concerns on Data Privacy:
Telephone: (054) 881 9394 local #106
TO KNOW MORE ABOUT R.A. 10173 or DPA and its RIRR, please visit the website of the National Privacy Commission (https://www.privacy.gov.ph)

DATA PRIVACY POLICY

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